Greenhood mail servers use Port 587 to send mail. Occasionally, customers moving their hosting to us find that their previous hosting provider used port 25 or 26 and need to make a small change to their email program in order to send mail. This is only the case if they use mail.theirdomainname.com to send mail. Users that send their mail out through their ISP’s mail server, (i.e. mail.bigpond.com, smtp.yourisp.com) won’t need to change anything. At Greenhood we don’t suggest doing it that way as ISP mail servers are more likely to be deemed ‘spammy’ by other mail servers, but that’s a conversation for another day.

Here are the related instructions for the most popular email clients. If you have any trouble, email us (from another email address you own of course…) at support@greenhood.com.au or call us on 03 90208620.

Microsoft Outlook 2007

To change the outgoing mail port to 587:

1. From the Tools menu select Account Settings.
2. Select your account under the E-mail tab, then click Change button.
3. The Internet E-mail Settings dialog box appears, showing the settings for your existing account. Click the More Settings button.
4. Go to Advanced tab, under Outgoing server (SMTP), change port 25 to 587.
5. Click the OK button.

Microsoft Outlook 20010

To change the outgoing mail port to 587:

1. At the top of the page click on the ‘File’ and then select ‘Account Settings…’.
2. Select the account and click the ” button within the ” tab.
3. Click on the ‘More Settings…’ button in the bottom right hand corner.
4. Click the ‘Outgoing Server’ tab at the top of the screen.
5. Click on the ‘Advanced’ tab at the top
6. You may then change the port from current port to 587. Then click finish.

Microsoft Outlook 2013

To change the outgoing mail port to 587:

1. From the File menu select Info, then click the Account Settings button and finally the Account Setting menu item that appears.
2. Select your account under the E-mail tab, then click the Change button.
3. The Internet E-mail Settings dialog box appears, showing the settings for your existing account. Click the More Settings button.
4. Go to the Advanced tab.
5. Under Outgoing server (SMTP), you may then change the port from current port to 587.
6. Click the OK button.

Windows Mail

To change the outgoing mail port to 587:

1. Start Windows Mail, click the Tools menu at the top of the window and then click Accounts.
2. Select your account under Mail, then click Properties button.
3. Go to Advanced tab, under Outgoing server (SMTP), you may then change the port from current port to 587
4. Click the OK button.

Mozilla Thunderbird

To change the outgoing mail port to 587:

1. Open Thunderbird Mail. From the Tools menu select Account Settings.
2. At the left pane, select the entry Outgoing Server (SMTP) and the settings will appear on the right.
3. Select your account, then click Edit.
4. You may then change the port from current port to 587
5. Click the OK button.

Apple Mail

To change the outgoing mail port to 587:

1. Launch Apple Mail.
2. On the Mail Menu, click Preferences.
3. Select Account tabs and select your email account.
4. Click the “Server Settings” button under Outgoing Mail Server section.
5. Enter the “Outgoing Mail Server” field: mail.domain.com
6. You may then change the port from current port to 587.

iPhone / iPad

To change the outgoing mail port to 587:

1. Select SETTINGS on your iPhone.
2. Scroll down to MAIL > CONTACTS > CALENDARS, and select.
3. Then click on the account you need to update the SMTP settings for.  As it’s already established, you just choose it from the list of email accounts you have set up on your iPhone or iPad.
4. You will get to the EMAIL INFORMATION page for that account.  Scroll down to the OUTGOING SERVER and select.
5. Now you will see a list of OUTGOING SERVERS that have been configured on your iPhone or iPad.  The one that is currently set to be used with this particular email account is at the top and highlighted: Primary Server. So click on that one.
6. Now you will see the settings for that PRIMARY OUTGOING SERVER:
7. Make sure that:
   1. SSL is OFF
   2. Authentication is set to “PASSWORD”
   3. Outgoing Port is set to “587”
8. Click “Done” – It will VERIFY these settings, and if correct, you are done. If not, check you are online, and that you have not accidentally entered a typo, which is an easy mistake on a mobile device keyboard.

Samsung / HTC / other Android Devices

As there are many versions of Android OS available on smartphones, please contact us at support@greenhood.com.au or call us on 03 90208620 and we will walk you through the process.